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Our eyewear expert's can confirm a frame is in stock for you before you checkout to avoid any delays processing your order. Please send us a message with the frame brand, model, and color you would like to info@goodseeco.com.

We're happy to check availability with the manufacturer for you! In many cases we are able to special order sold out frames directly from the eyewear manufacturer. Send us a message with the brand, model, and color you're interested in to info@goodseeco.com and we'll do our best to secure the pair you're looking for.

In some cases with exclusive brands such as Jacques Marie Mage, once they're gone they're gone. Feel free to fill out your email to receive a restock alert to be notified if it happens to come back in stock!

We are considered an out of network eye care provider, so we do not accept insurance. We can provide you a superbill or itemized receipt for your purchase 15 days after your order is delivered.

Your insurance would then reimburse you based on your out of network coverage.

We do accept FSA/HSA debit cards that you can use directly on our website during the checkout process.

If you need a quote to report to your insurance please send us a message with the brand, model, color, and frame size needed along with an attachment of your prescription to info@goodseeco.com. Our eyewear experts can recommend lens options and pricing for you!

Please send your request along with your name and order number to info@goodseeco.com. Our licensed opticians will create an itemized receipt for you accounting the details of your order to be submitted to your insurance for reimbursement.

The receipt will be dated from the date of your purchase. 

PLEASE NOTE: We send itemized receipts 15 days after the delivery of your frame in case you need to return/exchange the frame for any reason. 

If you request to receive your receipt before the 15 day return window then your order will be FINAL SALE. This will waive your eligibility for a return. 

Please see more information on our shipping rates and methods here.

Please allow 1-2 business days for processing of all online orders. Frames ship within 1-2 business days after the order is placed. Occasionally frames may be sold out and have to be special ordered from the manufacturer with an extended wait time.  

In the case of a delay, a confirmation email with a shipping update will be sent out once your order is processed.  If you need help with frame availability please email info@goodseeco.com. 

We are excited to offer worldwide shipping options. 

Import duties, taxes and charges are not included in the price or shipping charges. These charges are the buyers responsibility. 

Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are collected by the delivering freight or shipping company or when you pick the item up - do not confuse them for additional shipping charges.

Frames are shipped with Signature Required on delivery by default, unless you choose to opt out during the checkout process. 

Please note, if you decide to opt out of the signature requirement we will not be held liable for any missing/non-delivered packages.

If your package is damaged or lost during transit please send us a message to info@goodseeco.com with your name and order number and our customer support will investigate it with the shipping carrier.

We can be reached by phone at (310) 452-5357 during our business hours M-F 10:30am - 7pm. 

We offer pick up for online orders if selected at check out. 

As soon as your order is ready, our team will send you a Ready for Pickup email with your order details. 

We're open for pickup 7 days a week, Mon - Sun 10:30 AM - 7 PM. 

No curbside pick up available.

We stand by our brands and their designer frames. If you are unhappy with your order in any way please contact our customer service with your concern to info@goodseeco.com or start your return here. 

Customers have 15 days to return or exchange an order. 

A return label fee of $20 is deducted for any return sent using our return portal. A restocking fee may apply to orders over $1000.

Frames, lenses, or clips sent for return must be in brand new, unworn condition in order to qualify for a full refund. Any frame with wear/damage is subject to a restocking fee based on our discretion. 

Customers have 15 days from the receipt of the frame to return the order. International orders are ineligble for exchange.

For orders outside of the U.S. the customer is responsible to ship it back to our store address using the instructions listed here.

Please note the custimer is liable for any import duties/taxes on international return shipments. Returns not postmarked within the 15 day return window will be held or returned to sender at their own expense.

We're open 7 days a week, Mon - Sun for in-store sales from 10:30 AM to 7 PM.

Our online customer support is available Mon - Fri from 10:30 AM to 7 PM. 

Come see us at the beach 🏖️ ! 

801 Ocean Front Walk 
Venice, CA 90291

Proudly operating in Venice Beach for over 25 years!

We're open for in-store sales and operations 7 days a week, Mon - Sun, 365 days a year except for Christmas. 🎄